الاستبدال والاسترجاع

AZ Jars is committed to providing the best shopping experience for our customers. We pride ourselves on offering high-quality products that meet your needs, and we understand that sometimes you may need to return or exchange an item. Therefore, we have established a clear and easy-to-understand return and exchange policy to ensure your complete satisfaction.

First: Quality Guarantee

We guarantee that all Noura Ma'bouj products are:

• Fresh and prepared according to the highest standards

• Free from manufacturing defects

• Conforming to the specifications and deion provided

• Carefully inspected before shipping

In case of any product issue, please contact customer service to explain the details of the problem so that it can be resolved. Customer service is at your service. You can contact us via:

Email: [email protected]
Or
WhatsApp (only): +966540622255

Return Policy:
We cannot accept returns due to the nature of our products:

We are committed to providing our customers with fresh, homemade products and our own special blends. Therefore, we cannot resell products that have been returned by the customer.

Our products and blends are natural products sensitive to changes in temperature and humidity. Therefore, we cannot guarantee the quality of the product after it has been returned by the customer.

Food Products and Customer Safety

Since our products are food items, and for your safety, we cannot accept returns of products that have been successfully delivered, intact, and free from defects, in accordance with food safety regulations and e-commerce policies.

Order Cancellation:

You can cancel your order and receive a full refund if it has not yet been shipped.

If your order has already been shipped, please contact customer service. We will review your request and provide the best possible solution to ensure customer satisfaction while adhering to food safety standards.

When are we happy to assist you with returns or exchanges?

Returns or exchanges are accepted in the following cases:

• The product arrived damaged during shipping.

• The product received does not match the order.

• There is a manufacturing defect.

• There is a problem with the product's quality.

Please contact us within 48 hours of receiving your order, attaching photos that illustrate the issue.

The customer will be compensated with one of the following options:

• Free product replacement

Or

• Full refund

Or

• Replacement product sent

As agreed upon with the customer.

Exchangeable Products:

You can exchange a product purchased from AZ Jars within 24 hours of the order date, provided the following conditions are met:

If the product is not genuine, does not match the deion, or has any other defect.

If the packaging is unopened.

It must be stored in a refrigerator at 4-8 degrees Celsius.

Non-Exchangeable Products:

Products that are more than 48 hours old.

Products that have been used or damaged.

Products that have been opened or had their seal removed.

Products that were specially ordered or custom-made.

Exchange Timeframe:

You can exchange any product (meeting the above conditions) within 24 hours of the order date.

Exchange Process:

You can exchange products via shipping.

If you wish to exchange a product via shipping, please contact customer service for shipping instructions.

Exchange Fees:

We strive to offer high-quality products at reasonable prices, therefore we cannot cover shipping costs for exchanges.

We hope this policy is clear and easy to understand, and thank you for your understanding.